As much by writing.

Over the summer SUNY Delhi’s Edward Stammel, Adjunct Instructor, Business & Hospitality Division, contacted his department dean and CIS to discuss creating a new section for CITA 110, Introduction to Software Applications. Professor Stammel wrote: The nature of Information Technology is undergoing a major revolution. The old way of doing things with corporate controlled networks running standardized [...]

As mentioned before in “As much by writing,” CIS staff are constantly discovering interesting articles as they keep up-to-date on current operations and research the various technology-related discussions underway at SUNY Delhi. Here’s a list of what CIS found of interest over the summer… Adoption of Enterprise 2.0 in business What’s the Point of Desktop Virtualization? Why Consumers [...]

Back in July I posted to the “As Much By Writing” blog a screenshot captured from my computer when Google was down. By posting this, I was trying to highlight even technology giants–those universally accepted as leaders and innovators, and who have relatively unlimited resources compared to SUNY Delhi (technical, financial and staff)–can run into [...]

An issue that has fostered much discussion in and around the hallways of the CIS offices lately is the client’s perception of response and resolution.  I often think that clients feel that they are one in the same however those of us in the technology support field know they differ greatly.  Client Support Services defines [...]

Within the IT department just who is the Customer? And who is customer service? First let’s get some definitions: customer, Plural customers English, Noun: patron; one who purchases or receives a product or service from a business or merchant, or plans to Every person who passes by is a potential customer. Dictionary.com Unabridged (v 1.1) American Heritage Dictionary –noun 1. [...]

I was leaving yesterday and got caught up in a good ol’ fashioned round of office banter about another department on campus. After a few comments, which may have been at best poor humor and at worst poor judgment, one of our colleagues offered, “How can we expect other departments to respect what we do, [...]